FAQs

How do dispatchers notify responders of an emergency?

Dispatchers will transmit information about an emergency by way of an analog paging system and digital radio frequencies.  Information from the Computer Assisted Dispatching (CAD) software will also push certain information out to the responder by way of a mobile application called Active911.  Information such as the location and call specifics will be relayed to the responders by the dispatcher.

Category: E-911
Will answering so many questions delay the responders getting to my home or business?

No, answering the questions presented by the dispatcher will not delay a responder getting to your home or business.   We use a concept called team dispatching.  While one dispatcher is asking questions and documenting responses their partner is busy monitoring the call and notifying responders of the emergency.  This allows a flow of information and a timely response simultaneously to occurr.

Category: E-911
Do the search results include the contents of PDFs and other documents?

Yes.  The website indexes web pages as well as PDFs, Microsoft Office documents, and text documents.

Category: Search Tips and Tricks
If I search for a phrase (e.g. alarm permit), will the results only show exact matches?

No.  By default, the search results will show matches for any word within the phrase.  In this example, you would receive results for all web pages and documents that contained either the word alarm or the word permit or both.

In order to search on an exact phrase, enclose your search phrase in quotations.  The search results for "alarm permit" will show matches for that exact phrase.

Category: Search Tips and Tricks
Can I exclude a word from a search (e.g. all pages that have the word "alarm" but not the word "permit"?

Yes.   You can exclude words by using the minus sign (-).   In order to find the results of all pages that have alarm in the result but not permit, you would search for alarm -permit.

Category: Search Tips and Tricks

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